If you are not completely satisfied with your purchase, please return it to us and we will gladly issue a refund within 14 days of the purchase date.
All you need to do is confirm your return in writing within 7 days from receipt to and ensure your item reaches us within 14 days of purchase date
There are 2 simple steps you need to do in order to return your item(s)
These steps are:
1. EMAIL: Please email us to state you are returning your item(s). You must include your full name, order number, number of items and name of item(s) THIS MUST BE DONE WITH 7 DAYS OF RECEIVING YOUR ITEM
2. SEND: All returns to be sent to:
201 The Folium
Please use a tracked for service and send to the above address.
Refunds are offered in full (minus delivery charge). We’ll offer a refund on a delivery charge if the item(s) are faulty. Please be aware it can take up to 28 days to resolve the issue
Once the item has been unpacked & approved, refunds will usually be processed the same day (pending time of delivery).
You will receive an email confirmation acknowledging your refund from Paypal. After you have received this email please be aware it can take between 2-14 days for the refund to credited/shown in your account. The amount of time this takes will depend on which bank or card issuer (JQ Jewels have no control over this side of the refund process)
If for some reason we can not offer you a refund (i.e. missed deadline, item not in the same condition as we sent it etc) we will email you as soon as we receive your returned item(s)
Lost or Delayed Items:
JQ Jewels cannot accept liability for delayed deliveries beyond our control. When returning your item we highly recommend getting proof of postage to keep an eye on track, as we do not take responsibility for any items lost in the post when you’re returning your item(s). The cost of returning the unwanted item(s) is to be paid for the consumer unless the item is faulty.
If your item is faulty you will receive a full refund once we have received and processed the returned item.
For us to do this, you must follow these instructions:
Email us at stating your full name, customer reference number and contact details. You must state what item has the fault and describe the fault in as much detail as possible.
We will respond to your message within 48 hours
Return the item to us within 14 days of you receiving the item(s)
You MUST keep proof of postage.
Once the item has been processed and fault clarified you will receive a full refund plus your postage fee* (we will pay up to a maximum of £10 postage fee. We will know how much to refund for postage as this will appear on the stamp/package)
You will receive an email confirmation acknowledging your returns within 24 hours. After you have received this email please be aware it can take up to 14 days to process the fault claim.
Once this is done you will receive another email verifying your full refund.
Please note it takes between 2-14 days for the refund to credited/shown in your account. The amount of time this takes will depend on which bank or card issuer (JQ Jewels have no control over this side of the refund process)
The whole process should not take longer than 28 days
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